Privacy Policy
Applies to the TRUCK UNION mobile app (Android & iOS) operated by ABRA Global Shipping (“we”, “us”, “our”).
Last updated: 1 October 2026
This policy explains what personal data the TRUCK UNION app collects from vendors and drivers, why we collect it, how it is used and shared, and the choices you have. By using the app you agree to this policy.
1. Location data
TRUCK UNION collects your device's precise GPS location, including while the app is closed, minimised or the screen is off, when you are online as a driver for deliveries.
Why we collect it:
- To show live delivery status and the truck's position to dispatch and to the customer whose shipment you are carrying.
- To match orders to nearby vehicles.
- To record where a proof of delivery (POD) was captured, as evidence that a delivery was completed.
How it works: Before location is accessed for the first time, the app shows an in-app notice explaining this collection and asks for your consent; only then does Android/iOS ask for the location permission. While location is being shared in the background, a persistent notification (“Sharing your truck's location with dispatch”) is always visible. Location is sent approximately every 45 seconds only while you are online for deliveries.
How to stop it: Go offline or log out in the app, or revoke the Location permission at any time in your device Settings. Some delivery features will not work without location.
We do not use location data for advertising and we do not sell it.
2. Other data we collect
- Account & contact details: name, phone number, email address, and sign-in details if you use Google or Apple sign-in.
- Identity & KYC verification (vendors): Aadhaar number, PAN number, company/business details and uploaded verification documents — used only to verify your identity and business as required for onboarding and compliance.
- Payout details (vendors): bank account holder name, account number and IFSC code — used only to make payments to you.
- Photos & files: images you take with the camera or choose from your gallery (for example proof-of-delivery photos and documents), and barcodes you scan. We only access the camera or gallery when you choose to use these features.
- Order & delivery records: shipments, AL numbers, delivery status and timestamps.
- Device & notification data: a push-notification token (Firebase Cloud Messaging), device model and app version, used to send you order and delivery alerts and to keep the app working reliably.
- Support messages: messages you send us through in-app chat, email, phone or WhatsApp.
3. How we share data
- Dispatch and the relevant customer can see live truck location and delivery status for shipments you are handling.
- Service providers who host and operate our systems on our behalf (e.g. Google Firebase for sign-in and notifications, and our cloud hosting provider), under confidentiality obligations.
- Authorities where required by law, court order or to protect rights and safety.
We do not sell your personal data and do not share it with third parties for their own advertising.
4. Security
Data is transmitted over encrypted connections (HTTPS) and stored on access-controlled servers. Only authorised staff who need the data to operate the service can access it. No method of transmission or storage is 100% secure, but we take reasonable measures to protect your information.
5. Data retention
- Live location history is kept only as long as needed for delivery tracking, dispute resolution and record-keeping for the related shipment.
- Account, KYC, payout and order records are kept while your account is active and afterwards only as long as required by law (for example tax and accounting rules).
6. Your choices and rights
- Turn off location, camera, gallery or notification access at any time in device Settings.
- Request access to, correction of, or a copy of your personal data.
- Delete your account: use the “Delete Account” option inside the app, or email support@abra-logistic.com. We will delete your account and associated personal data, except records we are legally required to keep.
7. Children
TRUCK UNION is intended for business users and drivers aged 18 and above. We do not knowingly collect data from children.
8. Changes to this policy
We may update this policy from time to time. The “Last updated” date above shows when it was last changed. Significant changes will be notified in the app.
9. Contact us
ABRA Global Shipping
Email: support@abra-logistic.com
Phone: +91 97402 31041 (9 AM – 6 PM, Mon–Sat)